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Product care instructions

All our jewels are handmade in our workshop in Rotterdam, The Netherlands. Genuine materials such as 925 sterling silver, 14k gold, real sweetwater pearls and gemstones are crafted to the highest standards. Nevertheless all jewels are fragile products and need to be worn with care.

To keep your jewels looking at it’s best take notice of the following recommendations;

don’t wear them while sleeping

don’t spray perfume (it contains alcohol) on the place you wear the jewel

avoid contact with detergent and other chemicals

Be carefull or take them off when you go to the gym, go gardening, swimming.

For more specific tips, reed below.

 

Silver

Silver has the tendancy to tarnish quick when it comes in to contact with sulfur and oxygen.

To keep your silver clean and fresh wear them often. The oils on your skin help prevent your jewel to tarnish.

When you take your jewel off best is to put it in a plastic bag like a ziploc to keep out air. If you add a piece of chalk that will help even better.

To rub off tarnish, use a jewelry polishing cloth. You can also use chemicals like “silver clean” to make them shine fresh and bright again.

You can order a polishing cloth and silver clean here at our site.

 

Gold-plating

All our goldplated jewels are plated with a 3 micron 18k gold finish. This is a finish that will fade in time. The base of the jewel is always 925 sterling silver. This is very dependent on how you treat you jewel. If you want to enjoy your plating for a long time please follow our advice:

Take your jewelry off at night

Take your jewelry off when washing your hands

Never use scrub soap

Take your jewelry off at sandy beaches

Take your jewelry off at heavy labor

Has your plating faded too much? We have a special plating service for all our jewels.

If you have any questions about the care of your jewels, please don’t hesitate to ask!
info@charlottewooning.com

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Delivery and returns

All items are handmade and ready and shipped within a week. Please allow up to 5 working days for delivery after your order has left our warehouse.

Your order will be delivered to the address you specified, we send track & trace codes on request.

If you are not completely satisfied with your order you can send it back to us within 30 days. You have within 30 days to return or exchange an item for a different color or size. We’ll give you a full refund within 30 days (or refund the difference, if any, in the case of exchanges) We refund by the same method you used to pay. Please note that it is not possible to get a cash refund in our store.

We will refund the total amount within the Netherlands. Outside the Netherlands we’ll refund your purchase minus shipping costs. We cannot refund your extra shipping costs for sending it back.
We advise you to send the package with a tracking code.

We can only refund unworn, undamaged jewelry in the original package.

Download the return form here

Custom made items, or items with special adjustments can not be returned. Or exchanged for other items.

Taxes and duties are the responsibility of the purchaser.

Charlotte Wooning is not responsible for any actions taken by customs on your package during delivery. Charlotte Wooning has no control over this.

The buyer is responsible for any custom charges that may be applied to your package. Customs determines these charges, and Charlotte Wooning has no way of knowing what these charges may be.

We are not responsible for packages getting lost or delivered to the wrong adres due to a mistake in the adres.
We will of course to everything in our power to help you get your package.

Return or exchange an item

1. Please contact us to let us know if you wish to return or exchange an item.
2. Pack your item in the original packaging box and envelope (we try to keep waste to a minimum, so please consider the environment and re-use our packaging as much you can).
3. Fill in the returns form. Add the details of the new size or colour that you would like in exchange. Put the note inside the parcel.
4. Cut out return label and attach it to the outside of the parcel, making sure that you remove or cover the original address label.
5. Take the parcel to your post office. Charlotte Wooning is not responsible for the extra shipping costs.